FREQUENTLY ASKED QUESTIONS (FAQ)

at Ha's / at Ha’s Saigon — Class Booking, Cancellation & Class Pass

Last updated: [20/07/2026]

I. SIMPLE CLASS BOOKING PROCESS

Book your class in just 4 simple steps:

1. Log in / Register
   Log in to your account, create a new account on the Application, or book as a guest.

2. Select your class
   Click REGISTER, choose your preferred date and time, then click BOOK.

3. Complete your information
   Enter your full name, phone number, and email address, then click BOOK CLASS.

4. Receive confirmation
   You will receive a booking confirmation email.

II. CANCEL OR RESCHEDULE YOUR CLASS

You may cancel or reschedule your booking free of charge if you do so at least 2 hours before the class start time.

Steps:

1. Open the confirmation email you received after booking.

2. Scroll to the bottom of the email and select Cancel or Reschedule.

3. You will receive a confirmation of your cancellation or rescheduled booking.

If you cancel or reschedule after the 2-hour deadline, or do not attend the class, the booking will be treated as a no-show and the class fee will still apply / the session will be deducted from your Class Pass.

FREQUENTLY ASKED QUESTIONS (FAQ)

1. Can I attend a class without bringing my own yoga mat?

Yes. The studio provides yoga mats and the necessary equipment for your practice.

2. What time should I arrive for class?

The studio doors will close 3 minutes before the class start time to allow everyone to settle in and begin the practice in a calm and quiet environment, avoiding disruption to other participants’ experience.

We recommend arriving a few minutes early so you have enough time to prepare and feel comfortable before the class begins.

3. What payment methods are available?

You can make payment at the reception desk on Level M using the payment methods listed in our Payment Policy.

4. How can I contact the studio team if I need support?

Please visit our reception desk at Level M. Our team will be happy to assist you.

You may also contact us via email at athas.saigon@gmail.com.

5. Can I book multiple classes at the same time?

Yes. The schedule for the new month is updated during the last week of the previous month, so you can book all classes you plan to attend in advance.

If you are unable to attend a booked class, please cancel within the required timeframe according to our cancellation policy to avoid being charged for a no-show.

6. Can I let someone else use my Class Pass?

Yes. You may share your Class Pass with another person by providing us with written confirmation (via message or email), including the full name of the person authorized to use it and the number of sessions they are allowed to use.

7. If I do not use all sessions in my Class Pass, can I transfer it to someone else?

Yes, provided that your Class Pass is still valid and has not expired.

Please send us written confirmation (via message or email) including the full name and email address of the recipient.

8. Can I extend the validity of my Class Pass?

Yes. Each Class Pass is eligible for a one-time extension of up to 10 days, subject to consideration based on your specific circumstances and needs.

9. Can I invite friends to join a class using my Class Pass?

Yes. Please create a separate booking under each person’s name for each class.

For example, if you would like to invite 4 friends, please create 5 separate bookings: 1 booking for yourself and 4 bookings for your friends.

10. Can I attend a class without booking in advance?

Yes, subject to available space. However, the class may already be full or may have been canceled.

To avoid unnecessary travel, we recommend contacting our studio team in advance to check availability.

11. What happens if I want to end my Membership before it expires?

Class Passes and fixed-term Memberships do not have an early termination policy. However, you may transfer your remaining Class Pass or Membership benefits to another person, subject to the applicable transfer conditions, until the expiry date.