MEMBERSHIP, BOOKING & STUDIO POLICIES

Ha's / at Ha's Saigon HAANDTHA Trading and Services Company Limited

Effective Date: [01 October 2025] | Last Updated: [20 July 2026]

Membership, Booking & Studio Policy (the "Policy") is a standard form service agreement entered into between HAANDTHA Trading and Services Company Limited (Enterprise Tax Code: 0319163979), having its registered office at Mezzanine Floor, 1st Floor, 187/14-15 Dien Bien Phu Street, Tan Dinh Ward, Ho Chi Minh City, Vietnam, operating under the trade names "at Ha's" and "at Ha's Saigon", telephone 090 669 0401 / 090 397 0921, email athas.saigon@gmail.com (collectively, "HAANDTHA", the "Studio", "we", "us", or "our"), and each customer who books a class, purchases a class pass, workshop, private session, or membership plan (the "Customer", "you", or "your").

This Policy forms part of, and must be read together with, the Terms and Conditions, the Payment Policy, and the Privacy Policy.

This Policy has been prepared to comply with the mandatory requirements applicable to standard form contracts and continuous service agreements under Articles 23 and 42 of the Law on Protection of Consumers' Rights No. 19/2023/QH15 and Decree No. 55/2024/ND-CP. It is made available in both Vietnamese and English. In the event of any inconsistency between the two language versions, the version that is more favorable to the Customer shall prevail, to the extent permitted by applicable law.

1. SERVICES, PRICING, AND CONTRACT FORMATION

1.1 Scope of Services. This Policy applies to all Services provided by HAANDTHA, including individual classes, drop-in sessions, class packages and class passes ("Class Passes"), monthly or fixed-term membership plans ("Membership Plans"), workshops conducted by guest or visiting instructors, and private or group training sessions.

1.2 Pricing. Prices are displayed on the Platform or at the Studio reception at the time of booking. Unless otherwise stated, all prices are quoted in Vietnamese Dong (VND) and are inclusive of Value Added Tax (VAT). Prices may be revised from time to time or offered at promotional rates. The price applicable to your booking shall be the price confirmed to you at the time you complete your booking or purchase, and any subsequent price changes shall not apply retrospectively to any Services that have already been paid for.

1.3 Contract Formation. For individual class bookings, a contract for that class is formed when you receive our booking confirmation by email, in-app notification, and/or written confirmation at the Studio. For the purchase of a Class Pass or Membership Plan, the contract is formed when your purchase and payment are successfully completed and remains effective for the validity period specified for the applicable Class Pass or Membership Plan at the time of purchase.

1.4 Place and Method of Service Delivery. Services are provided at the Studio address stated above or, for a particular workshop or event, at another venue notified to you in advance. The monthly class schedule is published on the Platform during the final week of the preceding month.

1.5 Form of the Contract; Review and Confirmation of Online Bookings. This Agreement is concluded in writing. Before you complete an online booking or purchase, the Platform will display this Policy, the applicable price, and the principal terms of the relevant Service for your review. You may contact us using the details set out in Section 13 if you require clarification before confirming your booking.

Upon confirmation, we will send you a booking or purchase confirmation by email and/or in-app notification setting out the details of your transaction. This Policy will remain available on the Platform and, upon request, in printed form at the Studio reception so that you may review, retain, and download it, in accordance with Article 38 and Clause 1, Article 42 of the Law on Protection of Consumers' Rights.

1.6 Rights and Obligations of the Parties. The respective rights and obligations of the Customer and HAANDTHA are set out throughout this Policy, including Sections 2-3 (Bookings, Cancellations and Fees), Section 4 (Sharing and Transfer of Class Passes and Membership Plans), Section 5 (Continuous Service Membership Plans), Section 6 (Studio Rules and Code of Conduct), Section 7 (Health and Safety), Section 9 (Force Majeure), and Section 10 (Termination for Breach), and shall be read together with the Terms and Conditions, Payment Policy, and Privacy Policy referenced above.

2. BOOKING AND REGISTRATION

2.1 Advance Bookings. Advance booking is recommended to secure your place in a class. You may book online through the Platform (by signing in, registering an account, or, where available, booking as a guest), or in person or by telephone. Online booking closes 120 minutes before the scheduled start time of a class, or earlier if the class reaches full capacity. After the online booking period has closed, please contact the Studio directly to check whether places remain available.

2.2 Booking Confirmation. HAANDTHA does not guarantee a place in any class until your booking has been successfully completed and confirmed. Walk-in attendance is welcome, subject to availability. However, we recommend contacting the Studio in advance to avoid unnecessary travel if a class is fully booked or has been cancelled.

2.3 Booking on Behalf of Others and Sharing Class Passes or Membership Plans. A Customer may book classes for friends or family members, or authorize a designated individual to use the Customer's Class Pass or Membership Plan, provided that the Customer gives HAANDTHA prior written authorization by email or message specifying the full name of the authorized person and, where applicable, the number of sessions or validity period being shared.

Any friend or family member attending classes through the Customer's account or shared Class Pass or Membership Plan must comply with this Policy as if they were the Customer. Unless the authorized user has paid the applicable fee directly to HAANDTHA, the Customer remains responsible for any late cancellation fees, no-show fees, or other charges arising from bookings made through the Customer's account.

3. CANCELLATION, RESCHEDULING, AND NO-SHOW POLICY

Regular Classes

3.1 Cancellations and Rescheduling. A booking for a regularly scheduled class may be cancelled or rescheduled free of charge if the cancellation or rescheduling request is made at least two (2) hours before the scheduled class start time, either through the link provided in your booking confirmation email or by contacting the Studio directly.

Any cancellation or rescheduling request made after this deadline, or any failure to attend a booked class without prior cancellation ("No-Show"), will be treated as attendance. Where applicable, the relevant class fee will be charged and/or one session will be deducted from your Class Pass.

3.2 Class Cancellation by the Studio. Where a scheduled class has only one confirmed booking, HAANDTHA reserves the right to cancel the class. In such an event, we will notify the affected Customer by email, text message, or telephone at least two (2) hours before the scheduled start time. No fee will be charged and no session will be deducted from the Customer's Class Pass in respect of the cancelled class.

Courses

3.3 Course Attendance. Courses are conducted in accordance with the number of sessions specified for the relevant course. Each course will proceed as scheduled regardless of an individual Customer's attendance.

If you are unable to attend any scheduled session, the missed session will be treated as a No-Show and will be counted as attended. No replacement session, credit, refund, or extension will be provided unless otherwise required by applicable law or expressly agreed by HAANDTHA.

Workshops

3.4 Workshop Cancellations. Workshops are subject to a cancellation period of at least forty-eight (48) hours, unless a different cancellation policy is expressly stated for a particular workshop. This reflects the fact that most workshops are conducted by guest or visiting instructors who require advance confirmation of the minimum number of participants.

Any cancellation made after the applicable deadline, or any failure to attend without prior cancellation, will be charged in full.

Private, Partner, Small Group Sessions, and Group Events

3.5 Private sessions, partner sessions, three-person sessions, and other group events require at least twenty-four (24) hours' prior notice for cancellation or rescheduling. Any deposit paid to secure such booking is non-refundable after the 24-hour deadline has passed. However, where the Customer provides notice within the required period, the deposit may be credited toward a rescheduled session of equal or lesser value.

Flexible Reservations (Payment at the Studio)

3.6 The Studio may reserve a place for Customers who book by telephone and choose to pay in cash or at the Studio. The cancellation deadlines set out in this Section continue to apply. Where a Customer cancels after the applicable deadline or fails to attend without prior cancellation, the applicable class fee must be paid before the Customer is eligible to make any future bookings.

Fair Charging Principle

3.7 The late cancellation and No-Show fees described in this Section are intended to compensate for the loss of a place that could not reasonably be offered to another Customer in time. Such fees shall not exceed the value of the missed class or session and shall not be imposed in addition to any other penalty in respect of the same booking.

4. CLASS PASSES AND MEMBERSHIP PLANS: SHARING, TRANSFER, AND EXTENSIONS

4.1 Sharing. Subject to the prior written authorization described in Section 2.3, another person may use sessions available under your Class Pass or Membership Plan. You may revoke such authorization at any time by providing written notice to HAANDTHA, and the revocation will take effect upon our confirmation of receipt.

4.2 Transfer. A Class Pass that remains valid and has unused sessions may be transferred to another person by providing HAANDTHA with written notice (by email or message) stating the recipient's full name and email address. The transfer will become effective once confirmed by HAANDTHA.

4.3 Extension. Each Class Pass may be extended once only, for a maximum period of ten (10) days, at HAANDTHA's reasonable discretion based on the circumstances of the individual request.

4.4 Bringing Friends. You may invite one or more friends to attend classes using your Class Pass by making separate bookings in the name of each guest for the relevant class. For example, if you wish to attend together with four friends, you must make five (5) separate bookings: one for yourself and one for each friend.

5. CONTINUOUS SERVICE MEMBERSHIP PLANS: FEES, RENEWAL NOTICE, AND EARLY TERMINATION RIGHTS

This Section applies only to any continuous or indefinite-term Membership Plan (each, a "Continuous Service Membership Plan") within the meaning of Articles 41 and 42 of the Law on Protection of Consumers' Rights. It does not apply to single classes, drop-in sessions, workshops, or Class Passes with a validity period of less than three (3) months, or Class Passes that specify a fixed number of sessions and validity period, which are governed by Section 3 of this Policy.

5.1 No Advance Payment Beyond the Agreed Terms. Except for the membership fee that you have expressly agreed to pay in advance to secure your Membership Plan, HAANDTHA will not require payment for any Service before that Service is provided.

5.2 Renewal Notice. Where your Continuous Service Membership Plan requires payment of additional fees in order to continue beyond its current term, HAANDTHA will notify you of the applicable renewal fee and the available renewal method at least seven (7) business days before the expiry date, using the contact details associated with your account.

Your Membership Plan will not automatically renew into a new paid term unless you take a further affirmative action indicating your consent. The only exception is where you have separately and expressly agreed to automatic renewal. In that case, you will still receive the advance notice described above and will have the opportunity to decline renewal before it becomes effective.

5.3 Expiry Notice. HAANDTHA will notify you at least seven (7) business days before your Continuous Service Membership Plan expires, using the contact information associated with your account.

5.4 Your Right to Early Termination. You may terminate your Continuous Service Membership Plan at any time, for any reason, by providing written notice to HAANDTHA (by email to athas.saigon@gmail.com or in person at the Studio reception).

Upon termination, you will only be required to pay for the portion of the Services actually used, calculated on either:

• a pro rata basis according to the number of sessions used; or

• the proportion of time elapsed during the membership term,

whichever pricing method was specified for your Membership Plan at the time of purchase.

HAANDTHA will refund any unused portion of the membership fee within five (5) business days after receiving your notice of termination, after deducting:

• the value of Services already used; and

• any promotional discount that was expressly stated at the time of purchase to be conditional upon completion of the full membership term.

A reasonable administrative processing fee, disclosed to you in advance, may also be deducted, provided that such fee does not exceed HAANDTHA's actual administrative costs.

5.5 HAANDTHA's Obligations. HAANDTHA will not unilaterally terminate or suspend the Services provided under your Membership Plan except as permitted by this Agreement or by applicable law.

Where the Studio needs to temporarily suspend Services for maintenance, repairs, or other legitimate operational reasons, we will provide at least three (3) business days' prior notice specifying the period of suspension and the expected date on which Services will resume, unless advance notice is not reasonably possible due to a Force Majeure Event (Section 9).

5.6 Preservation of Statutory Rights. Nothing in this Section limits any additional right you may have to terminate your Membership Plan or obtain a refund under Section 7 (Health and Safety) in the event of injury, or under any applicable consumer protection law.

5.7 Service Quality. HAANDTHA will regularly monitor the quality of the Services it provides and will take reasonable measures to ensure that such Services are delivered in accordance with the standards and commitments set out in this Agreement, including as required under Clause 4, Article 41 of the Law on Protection of Consumers' Rights.

6. STUDIO RULES AND CODE OF CONDUCT

6.1 To help maintain a safe, comfortable, and peaceful environment for everyone, you agree to observe the following rules while at the Studio:

• Please switch your mobile phone to silent mode before class begins.

• Smoking is prohibited throughout the Studio premises.

• Please refrain from disruptive, inappropriate, or disorderly behaviour.

• Chewing gum is not permitted during class, particularly while performing inversions.

• Pets are not permitted inside the Studio.

• Outside food and beverages are not permitted in the practice areas.

• The consumption or use of alcohol or any intoxicating or illicit substances is prohibited anywhere on the Studio premises.

You are responsible for safeguarding your personal belongings. HAANDTHA is not liable for any loss of or damage to personal property unless such loss or damage results from the negligence or other fault of HAANDTHA or its employees.

6.2 Clothing. We encourage customers to wear comfortable, close-fitting clothing made from lightweight and breathable fabrics such as cotton. Loose-fitting garments may become caught in aerial hammocks during aerial classes. Clothing made from spandex or other smooth, non-breathable synthetic fabrics is not recommended, as it provides reduced grip on the hammock and may reduce comfort during wrapped or supported postures. Customers are expected to wear appropriate attire that is respectful of the Studio environment and other participants.

6.3 Arrival and Late Arrival. As time is required to prepare yoga mats and aerial hammocks before each class, customers are expected to arrive on time.

For beginner and open classes, a grace period of up to five (5) minutes after the scheduled start time is permitted. If you arrive during this period after the class has begun, please enter quietly and wait for the instructor's permission before joining the session.

As weekends are typically the Studio's busiest periods, Customers are encouraged to arrive at least five (5) minutes early.

When a class has reached full capacity and a customer arrives after the grace period, the instructor may refuse entry for safety or space-management reasons. In such circumstances, the session will only be deducted from your Class Pass or treated as a No-Show if you failed to comply with the two (2) hour cancellation requirement set out in Section 3.1. Otherwise, no fee or deduction will apply.

6.4 Kindness and Inclusion. The Studio is committed to providing a welcoming, respectful, and inclusive environment for everyone, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, religion, or physical ability.

Bullying, harassment, discrimination, intimidation, or any disrespectful behaviour towards our staff, instructors, or other Customers will not be tolerated. Depending on the nature and seriousness of the conduct, HAANDTHA may require the offending individual to leave the class immediately and/or suspend their future booking privileges. Any such action will be proportionate to the circumstances and the seriousness of the breach.

6.5 CCTV Notice. For the safety and security of our Customers, staff, and property, HAANDTHA operates closed-circuit television (CCTV) cameras in the common areas of the Studio.

CCTV recordings are used solely for security, incident investigation, and compliance with applicable legal obligations, as further described in our Privacy Policy. They are not used to monitor or evaluate the performance or practice of individual Customers.

7. HEALTH, SAFETY, AND ASSUMPTION OF RISK

7.1 Safety Instructions. Customers are required to carefully listen to and follow all safety instructions provided by instructors and must not independently attempt any posture, movement, or technique that has not been instructed or approved during the relevant class.

For safety reasons, an instructor may require a Customer who does not follow safety instructions to pause their practice or leave the class. Where such action is required due to the Customer's own failure to follow safety instructions, the class will still be charged and treated as attended.

7.2 Participation Restrictions. For the safety of all participants, Customers who appear to be under the influence of alcohol, intoxicating substances, or other impairing substances will not be permitted to participate in classes or activities at the Studio.

7.3 Assumption of Risk and Acknowledgement. You acknowledge that yoga, aerial yoga, and related physical activities inherently involve certain risks of injury, even when performed under proper instruction and supervision.

By signing the acknowledgement on the back of your membership card/class pass or completing online registration, you confirm that you have read, understood, and voluntarily accepted this Section and the Studio Rules. You agree to release HAANDTHA from liability for injuries arising from the ordinary and inherent risks of physical activities, provided that such injuries are not caused by any fault, negligence, or breach of duty by HAANDTHA.

7.4 Limitations of Liability. Nothing in this Section excludes or limits HAANDTHA's liability for death, personal injury, or health-related damages caused by proven intentional acts or negligence of HAANDTHA, its instructors, or employees, or any other liability that cannot be excluded or limited under Vietnamese law.

This assumption of risk and release does not apply to injuries resulting from defective equipment provided by the Studio or from an instructor's failure to provide necessary safety instructions for a particular class.

7.5 Customers Under 18 Years Old. For Customers under the age of 18, a parent or legal guardian must sign the acknowledgment referred to in Section 7.3 on behalf of the Customer before the Customer's first class.

8. LIABILITY WAIVER AND ACKNOWLEDGMENT SIGNATURE

8.1 The provisions contained in this Policy, together with the liability waiver set out in Section 7, must be reviewed and acknowledged before attending any class and/or purchasing a Class Pass or Membership Plan.

Your signature on the back of your membership card/Class Pass, or your electronic confirmation of acceptance during the online registration process, confirms that you have read, understood, and agreed to be bound by this Policy and the liability waiver provisions.

9.FORCE MAJEURE EVENTS

9.1 Force Majeure Events. Neither party shall be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond that party's reasonable control (a "Force Majeure Event"), including but not limited to strikes or other industrial actions; riots, civil unrest, invasion, acts of terrorism or threats of terrorism; war (whether declared or not); fire, explosion, storms, floods, earthquakes, landslides, epidemics, pandemics, or other natural disasters; the inability to use public or private transportation or telecommunications networks; or any act, order, decree, regulation, law, restriction, or requirement imposed by any governmental authority.

9.2 Effects of Force Majeure. The performance of obligations affected by a Force Majeure Event shall be suspended for the duration of such event. Each party shall use reasonable efforts to mitigate the effects of the Force Majeure Event, bring the event to an end, or identify alternative arrangements to perform its obligations.

Where a Force Majeure Event prevents HAANDTHA from providing a Service that you have already paid for, HAANDTHA will, at your choice, either reschedule the affected Service, provide an equivalent alternative Service, or refund the amount paid for the affected Service.

10.TERMINATION FOR BREACH OF CONTRACT

10.1 Termination or Suspension by HAANDTHA for Breach. HAANDTHA may suspend or terminate a Customer's account or booking privileges where the Customer materially or repeatedly breaches this Policy (including, for example, conduct that endangers the safety of others or repeated failure to make required payments).

Any suspension or termination shall be proportionate to the nature and seriousness of the breach and, where reasonably practicable, shall be preceded by a warning or notice to the Customer.

Where a Membership Plan is terminated under this Section due to the Customer's breach, Section 5.4 (refund of unused fees) shall continue to apply to the extent that the Customer has not caused direct losses to HAANDTHA as a result of such breach.

10.2 Termination by the Customer. You may stop using the Services and close your account at any time, depending on the terms and conditions of the Classpass/ or Memberships. Please refer to Section 5.4 for the refund process applicable to Continuous Service Membership Plans.

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 This Agreement shall be governed by and construed in accordance with the laws of Vietnam.

Any dispute arising out of or relating to this Agreement shall first be resolved through good-faith negotiations between the parties. If the parties are unable to reach a resolution, the dispute may be referred to mediation or brought before a competent Vietnamese court in accordance with applicable laws.

Nothing in this Agreement shall limit any rights you may have as a consumer to choose the competent forum for dispute resolution under the Vietnamese Civil Procedure Code

12. AMENDMENTS TO THIS POLICY

This Policy may be updated from time to time to reflect changes to our Services or applicable legal requirements.

Any updated version will be published on the Application and, where such changes affect an active Membership Plan, you will be notified in accordance with Section 7.2 of the Terms and Conditions.

13. CONTACT

HAANDTHA Trading and Services Company Limited

Operating under the brands at Ha's / at Ha's Saigon / Turmeric Boutique

M & 1st Floor , 187/14–15 Dien Bien Phu Street, Tan Dinh Ward, Ho Chi Minh City, Vietnam

Email: athas.saigon@gmail.com  |  Phone: 090 669 0401 / 090 397 0921  |  Website: athassaigon.com